Support
Help with access, billing, and account recovery
Start with the FAQs below, then use the support form if you still need help. That keeps requests structured and gives Aurora Bright Steps the information needed to investigate quickly.
Frequently asked questions
I cannot sign in. What should I try first?
Start with forgot password. If your email address has not yet been verified, the app will keep you on the verification flow until that step is completed.
How should subscription cancellation behave?
A subscription cancelled at period end should normally remain active until the paid term finishes. A subscription ended immediately or moved into an inactive Stripe state may lose app access straight away.
Can I start a new subscription after the old one has ended?
Yes. Once a previous subscription is genuinely ended rather than still in force, the app should allow a fresh checkout instead of forcing billing management.
What should I include if I still need help?
Include your account email address, what you were trying to do, any visible error message, and whether the issue relates to sign-in, verification, billing, or saved planning data.
How do I make a privacy or data-rights request?
Use the support form below and choose the privacy and data rights topic. Aurora Bright Steps may need to verify your identity before completing certain requests, and UK GDPR requests are usually handled within one month unless the law allows more time.
Privacy and data rights
If your request relates to privacy, access to your data, correction, deletion, restriction, objection, or portability, use the support form below and select the privacy option. This keeps rights requests inside the same tracked support process used for account and billing investigations.
Submit a support request
Use the form below for account, billing, access, or product issues. Your request will be routed through Aurora Bright Steps support.